Privacy Policy

ZENTROVA LLC (“ZENTROVA”, “we”) respects your privacy. This policy explains what information we collect when you visit zentrovallc.shop or place an order, how we use it, and the choices you have.

Information We Collect

• Order information: name, shipping and billing address, email address, phone number, and the items you purchase.
• Payment information: card details are entered directly with our payment processor. We never receive or store full card numbers.
• Account and support information: messages you send us through the contact form, product reviews you submit, and newsletter preferences.
• Usage information: pages viewed, referring site, browser type, approximate location derived from IP address, and interactions with our emails.

How We Use Information

We use your information to process and ship orders, provide customer support, prevent fraud, improve our products and site, and — where you have opted in — send marketing emails. We do not sell your personal information.

Cookies and Tracking

We use essential cookies to keep your cart and session working, analytics cookies to understand how the site is used, and marketing cookies to measure advertising. You can accept or decline non-essential cookies from the banner shown on your first visit, and change your mind at any time by clearing your browser storage. See our Cookie Policy for detail.

Sharing

We share information only with service providers that help us operate: payment processing, order fulfillment and shipping carriers, email delivery, analytics, and fraud prevention. Each is bound by contract to use the data only to provide services to us. We may also disclose information where required by law.

Retention

Order records are retained for seven years to meet tax and accounting obligations. Support messages are retained for two years. Marketing contact data is retained until you unsubscribe.

Your California Rights (CCPA/CPRA)

California residents may request access to the categories and specific pieces of personal information we hold, request deletion, request correction, and opt out of any sharing of personal information for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.

Your Rights in the EEA and UK (GDPR)

If you are located in the EEA or the UK, you have the right to access, rectify, erase, restrict, and port your personal data, and to object to processing based on legitimate interests. Where processing relies on consent, you may withdraw it at any time.

Security

We use TLS encryption in transit, restrict internal access to order data, and review our providers' security practices. No system is perfectly secure, so please use a strong, unique password if you create an account at checkout.

Children

Our site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We will update this page when our practices change and revise the “last updated” date above. Material changes will also be announced by email to newsletter subscribers.

Data Protection Contact

To exercise any right or ask a privacy question, email our data protection contact at contact@zentrovallc.shop. We respond within 30 days and may need to verify your identity before acting on a request.